999tee Terms Conditions: What Applies to Your Account
These terms set out what 999tee expects from you and what you can expect from us — covering account access, wallet transactions through Nagad, Rocket and Upay, and how we handle content across our lobby. Access to 999tee depends on your local law and the eligible regions we serve; please read these terms carefully before you open or continue using an account.
Account access rules
Wallet & transaction terms
Nagad, Rocket, Upay covered
Eligible regions apply
POLICY TERMS EXPLAINED
How These Terms Govern Your 999tee Account
By opening an account or continuing to use 999tee, you confirm you have read and accept these terms in full. They form the complete agreement between you and us in relation to your account, the games available in our lobby, and the payment methods configured for your region — including Nagad, Rocket and Upay where those rails are active. We may update these terms when our services change or when applicable rules require it. When we do, we will publish the revised version here with a clear note of what changed. Your continued use of the account after that point means you accept the updated terms. Nothing in these terms overrides the local law that applies where you are located; if any clause is found to be unenforceable under that law, the remaining clauses stay in force. Where a section of these terms refers to transactions, that includes deposits and withdrawals made through any of the configured wallet methods on your account. We aim to keep these terms written in plain language so you can follow what applies to you without needing a legal background. If anything is unclear, reach out to our support team through the contact paths listed in the support section of this page.
Nagad wallet terms
Rocket payment scope
Upay transaction rules
Account access conditions
Region eligibility note
WHAT THESE TERMS COVER
Scope of the 999tee Terms & Conditions
These terms apply specifically to the 999tee platform — the account you hold with us, the content we make available in our lobby, and the transactions you carry out through our configured payment methods. They do not extend to third-party services you access through links on our site, nor to the internal policies of studios such as PlayStar, JDB or CQ9 whose game content appears in our lobby. Understanding where these terms start and stop helps you know exactly who is responsible for what.
Account Access
Terms apply to every login session, account registration step and identity verification process carried out on 999tee. Your account credentials are your responsibility; we do not share them and we expect you to keep them secure.
Wallet Transactions
Deposits and withdrawals made through Nagad, Rocket or Upay fall within these terms. The specific limits and steps shown in your account wallet at the time of the transaction also form part of this agreement.
Site Content
Game content displayed in the lobby — including titles from studios available on 999tee — is subject to these terms while you access it through your account. We do not set the internal rules of individual game titles.
Third-Party Services
Links to external sites, studio homepages or payment provider portals are outside the scope of these terms. Those services have their own policies, and we are not responsible for their content or how they handle your data.
YOUR RIGHTS HERE
What You Can Do Under These Terms
These terms are not one-sided. You have clear, practical actions available to you as an account holder on 999tee. Your transaction history — every deposit and withdrawal processed through Nagad, Rocket or Upay — is visible in the account wallet section. If you believe a record is incorrect, you can raise a dispute through our published support routes and we will review it against our own records. You can also update your account details — contact information, preferred payment method and communication preferences — directly in the account settings area. If anything in these terms is unclear or you have a question about how a specific clause applies to your situation, our support team is available through the contact paths listed on this page. We aim to respond to account and policy queries in the order they are received. You also have the right to close your account at any time by contacting support; we will process that request in line with the steps set out in our account closure procedure.
Review Your Records
Your full transaction history is available in the account wallet section. Check every Nagad, Rocket or Upay movement there; if a figure looks wrong, note the date and amount before contacting support.
Correct Account Details
Update your contact information, preferred payment rail or communication preferences directly in account settings. Some changes may require identity verification before they take effect.
Raise a Policy Question
If a specific clause is unclear or you disagree with how it applies to your account, contact our support team through the published routes on this page. We review each query individually.
Request Account Closure
You may close your account at any time by submitting a request to support. We process closure requests following the steps in our account closure procedure, which includes settling any open wallet balance first.
REACH OUR TEAM
Contact Us About These Terms
If you have a question about these terms, an account transaction or your rights under this policy, use the contact routes below. We handle policy and account queries separately from general gameplay questions so your issue reaches the right team quickly. All routes are published on the 999tee site; we do not operate undisclosed contact channels.
Live Chat Support
Open the chat widget from any page on 999tee to reach our support team directly. Use this route for urgent account or transaction questions, including anything related to your Nagad, Rocket or Upay wallet.
Email Support
Send a detailed message to our published support email address for policy questions, account closure requests or formal dispute submissions. Include your account reference and a clear description of the issue.
Help Centre
Our Help Centre contains published answers to common account and policy questions. Check there first — if your question is not covered, the Help Centre page includes a direct link to open a support ticket.
HOW WE HANDLE YOUR DATA
Account Security and Data Handling Under These Terms
Handling your account data carefully is part of the commitment we make in these terms. We retain transaction records for as long as required by the rules that apply to our operations and delete account data that is no longer needed. Our cookie policy, published separately, explains what we store in your browser and why. If you want to know what data we hold about your account, or you want to request a correction, the process starts with a support contact using the routes on this page.
Account Security
Your login credentials are encrypted in transit. We do not share your account details with third parties except where required to process a Nagad, Rocket or Upay transaction or where the law requires it.
Cookies and Browser Data
We use cookies to maintain your session across devices — so a lobby session started on mobile continues correctly on desktop. Our separate cookie notice, accessible from the site footer, lists what is stored and how long it is kept.
Data Retention
Transaction records tied to your Nagad, Rocket or Upay wallet are kept for the period required under applicable rules. Once that period ends, data that is no longer needed is deleted from our systems.
Requesting Changes
To request a correction to the data we hold, or to ask what information is linked to your account, contact our support team by email with your account reference. We handle data requests separately from gameplay support.
TERMS FAQ
Frequently Asked Questions About These Terms
Below are the questions we receive most often about how these terms work, what they cover and what your rights are as an account holder on 999tee.
Do these terms apply to my Nagad, Rocket and Upay transactions?
Yes. Any deposit or withdrawal you make through Nagad, Rocket or Upay on your 999tee account is covered by these terms. The specific limits and verification steps shown in your wallet at transaction time also form part of the agreement.
What happens if 999tee updates these terms?
We publish the updated version on this page and note what changed. Continuing to use your account after the update is published means you accept the revised terms. If you have questions about a change, contact support before continuing.
Can I close my account if I no longer agree with these terms?
Yes. You may close your account at any time by contacting our support team through the published routes on this page. We process closure requests in line with our account closure procedure, which includes settling any open wallet balance first.
Who do I contact if I think a transaction record is wrong?
Check your full transaction history in the account wallet section first. If a record still looks incorrect, raise the issue through live chat or email support. Include the date, amount and payment method — Nagad, Rocket or Upay — so our team can investigate accurately.
Do these terms cover game studios like PlayStar or CQ9?
These terms cover your account and the content you access through 999tee's lobby. The internal rules of individual studios — including PlayStar, JDB, CQ9 and others available in the lobby — are set by those studios and fall outside the scope of these terms.
Does access to 999tee depend on where I am in Bangladesh?
Access depends on your local law and the eligible regions we serve. These terms do not override local legislation. If you are unsure whether access is permitted in your location, you should check the rules that apply where you are located before opening or continuing to use an account.
Mobile / Live